{"id":2883,"date":"2025-08-29T18:44:41","date_gmt":"2025-08-29T17:44:41","guid":{"rendered":"https:\/\/experiencea.pt\/?page_id=2883"},"modified":"2025-08-29T18:58:22","modified_gmt":"2025-08-29T17:58:22","slug":"condicoes-gerais-de-venda-de-bilhetes","status":"publish","type":"page","link":"https:\/\/experiencea.pt\/en\/condicoes-gerais-de-venda-de-bilhetes\/","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"
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General Terms and Conditions of Sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Wine Tourism in Portugal, Lda., operating under the brand ExperienceA, headquartered at Rua Dr. Melo Leote, n\u00ba 20, 4100-341 Ramalde \u2013 Porto, Portugal, VAT n\u00ba 510763634, is responsible for the organization and sale of tickets for exclusive events promoted under the ExperienceA brand.<\/p>

1. Purpose<\/h3>

These General Terms and Conditions regulate the sale of tickets for ExperienceA events, carried out through www.experiencea.pt or other authorized platforms.<\/p>

Purchase Process<\/h3>

\u2022 Ticket purchases are made exclusively online.
\u2022 The user must provide correct and complete information at the time of purchase.
\u2022 The purchase is only confirmed after payment is received and the electronic ticket is sent by e-mail.<\/p>

3. Price and Payment<\/h3>

\u2022 Ticket prices are expressed in euros (\u20ac) and include VAT at the legal rate in force.
\u2022 Payment must be made in full at the time of purchase, through the electronic methods made available (credit\/debit card, bank transfer, or other indicated on the platform).<\/p>

4. Ticket Delivery<\/h3>

\u2022 Tickets are issued in digital format (PDF) and sent to the e-mail address provided at the time of purchase.
\u2022 The ticket holder must present a valid ticket at the event entrance, either digitally or printed, and may be asked to show an identification document.<\/p>

5. Cancellations, Exchanges, and Refunds<\/h3>

\u2022 Due to the exclusive and limited nature of ExperienceA events, tickets are non-refundable and non-exchangeable.
\u2022 Only in the event of official cancellation by the promoter will a refund of the ticket face value be issued, excluding service fees, within a maximum of 30 working days.<\/p>

6. Liability<\/h3>

\u2022 ExperienceA is not responsible for problems arising from errors in the information provided by the buyer, nor for technical failures beyond its control (e.g., third-party systems, bounced e-mails, etc.).
\u2022 The physical, technical, and safety conditions of the venues are the responsibility of the venue owners, with whom ExperienceA establishes formal partnerships.<\/p>

7. Event Changes<\/h3>

\u2022 ExperienceA reserves the right to change the date, time, venue, or program of the event due to force majeure or unforeseen circumstances.
\u2022 In such cases, buyers will be notified, and the provisions of clause 5 will apply.<\/p>

8. Image Rights<\/h3>

\u2022 By purchasing a ticket and attending the event, participants irrevocably and free of charge authorize the capture and use of their image and voice in photographs, videos, and other audiovisual records made during the event.
\u2022 These contents may be used by ExperienceA and its partners for institutional, promotional, and commercial purposes, in any media, without temporal or territorial limitation.<\/p>

9. Intellectual Property<\/h3>

All content associated with the events is protected by copyright and intellectual property rights of ExperienceA, Wine Tourism in Portugal, or its partners, and may not be reproduced without express authorization.<\/p>

10. Personal Data<\/h3>

The personal data collected during the purchase process will be processed in accordance with the Privacy Policy available at www.experiencea.pt, with guaranteed rights of access, rectification, and deletion.<\/p>

11. Customer Support<\/h3>

For any questions or clarifications, customers may contact:
\ud83d\udce9 corporate@experiencea.pt<\/p>

12. Complaints Book<\/h3>

In compliance with Portuguese law, the Electronic Complaints Book is available at www.livroreclamacoes.pt.<\/p>

13. Alternative Dispute Resolution<\/h3>

In case of dispute, the consumer may resort to the Consumer Arbitration Center of Porto (CICAP) (www.cicap.pt) or another legally competent arbitration center.<\/p>

14. Governing Law<\/h3>

These General Terms and Conditions are governed by Portuguese law. For any disputes, the competent court will be the District Court of Porto, with express waiver of any other jurisdiction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Condi\u00e7\u00f5es Gerais de Venda de Bilhetes Wine Tourism in Portugal, Lda., atrav\u00e9s da marca ExperienceA, com sede na Rua Dr. Melo Leote, n\u00ba 20, 4100-341 Ramalde \u2013 Porto, NIF 510763634, \u00e9 a entidade respons\u00e1vel pela organiza\u00e7\u00e3o e comercializa\u00e7\u00e3o de bilhetes para eventos exclusivos promovidos sob a marca ExperienceA. 1. Objeto As presentes Condi\u00e7\u00f5es Gerais regulam […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-2883","page","type-page","status-publish","hentry"],"yoast_head":"\nCondi\u00e7\u00f5es Gerais de Venda de Bilhetes - EXPERIENCEA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/experiencea.pt\/en\/condicoes-gerais-de-venda-de-bilhetes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condi\u00e7\u00f5es Gerais de Venda de Bilhetes - EXPERIENCEA\" \/>\n<meta property=\"og:description\" content=\"Condi\u00e7\u00f5es Gerais de Venda de Bilhetes Wine Tourism in Portugal, Lda., atrav\u00e9s da marca ExperienceA, com sede na Rua Dr. Melo Leote, n\u00ba 20, 4100-341 Ramalde \u2013 Porto, NIF 510763634, \u00e9 a entidade respons\u00e1vel pela organiza\u00e7\u00e3o e comercializa\u00e7\u00e3o de bilhetes para eventos exclusivos promovidos sob a marca ExperienceA. 1. 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